Yahoo CEO Scott Thompson resigns amid controversy over his resume

The spotlight has been brought to shine on the issue of executives lying in their resumes after allegations were levelled against Yahoo CEO Scott Thompson that he lied about his college degree. Research showed that in a series of published biographical statements going back some year, Scott Thompson claimed that he “holds a Bachelor’s degree in accounting and computer science” from Stonehill College, Boston.

However, it has come to light that Scott Thompson only holds a Degree in accounting. Following the disclosure, Yahoo issued a statement saying references to Thompson earning a computer science Degree were an “inadvertent error.”  If so, it’s an error that Thompson made repeatedly forsome years without being called out on. Yahoo took action to quickly strip all references to Thompson’s degree out of his official bio on Yahoo’s website.

Yahoo’s board responded by forming a special three-person committee to review Thompson’s academic credentials “as well as the facts and circumstances related to the review and disclosure of those credentials” in connection with his appointment as chief executive of Yahoo. Days later, Thompson stepped down as part of a shakeup at the top of the troubled Internet company.

All this has seriously hurt the reputation of Yahoo and diverted the board from rebuilding the company. The brand has been damaged and morale within Yahoo has most certainly suffered. Had a modicum of Pre Employment Screening been applied, this error would have been spotted and rectified before it managed to topple the Yahoo CEO.

This most recent incident of resume padding by an executive underlines the importance of conducting full and robust pre employment screening for all significant hires within a corporation or organisation. At best, this has damaged Yahoo in the short term, but the threat for derailing a business due to unqualified personnel undertaking crucial tasks is self evident.

Government run Queensland Health in Australia managed to hire a surgeon from the USA who had already been reprimanded by USA health authorities and barred from certain surgeries.  Dr Patel was convicted by a Queensland Court of manslaughter and sentenced to seven years in gaol for the deaths of patients under his care. Some basic pre employment checking could have avoided the deaths and millions of dollars lost due to compensation, inquires and legal costs. A very painful lesson to learn.

To reduce the threat of resume padding and false claims made by candidates, it is strongly advised that all organisations should utilise Pre Employment Screening procedures.

PES is the abbreviation commonly used for `Pre Employment Screening’. PES generally refers to the process whereby a prospective employer arranges for information relating to a potential candidate to be checked and verified to confirm the suitability of the candidate for employment or as a contractor.

PES provides an objective assessment as to the potential candidate’s capacity and capability to undertake the duties & responsibilities as per their experience and qualifications. The prospective employer has the ability to assess whether the candidate has fully disclosed their attributes and or any negative incidents such as a bankruptcy record or having being terminated by a previous employer. Any false claims by the candidate as to education qualifications, previous employment or experience will be exposed.

Resume padding is also known as résumé fraud. A recent survey found that over 55 percent of hiring managers claim that they have caught a lie on a candidate’s application. Ninety-three percent of those hiring managers who spotted the lie did not hire the candidate because of it.

The top five ways candidates lie on their résumés are as follows:

1.    Lying about getting an education qualification

2.    Falsely claiming membership of a professional association

3.    Altering dates of employment to cover up periods of unemployment

4.    Lying about technical abilities

5.    Inflating job titles and position responsibilities

Below are some of the résumé padding adventures of top executives:

Ronald Zarrella, Bausch & Lomb chief executive officer
Zarrella falsely claimed an MBA from New York University’s Stern School of Business. He attended the program from 1972 to 1976, but never earned his MBA. His claim was never checked by his prior employers.

Richard Li Tzar Kai [younger son of Li Ka Shing] and Chairman of  Pacific Century CyberWorks Ltd.
The Pacific Century CyberWorks website claimed that Li “graduated from Stanford University with a degree in computer engineering.” Li actually left after three years without graduating.

Kenneth Lonchar, chief financial officer of Veritas software
Lonchar invented his education, claiming he earned an accounting degree from Arizona State University and was a Stanford MBA graduate — in fact, he simply held an undergraduate degree from Idaho State University.

The fallout was Lonchar resigned and Veritas stock price fell about 16 percent.

Are you seeking assistance with Pre Employment Screening of employees or contractors? If so, we at Regents can help you – just visit our Pre Employment Screening Webpage for further information

Digital photocopiers pose security threat for identity theft

The digital photocopier being used in your home or office may offer an identity thief or fraudster gateway direct to your personal or sensitive data. Though most users are unaware, nearly all digital copiers sold since 2002 contain a digital hard drive — similar to the one in a personal computer or laptop — that stores images of every document copied, scanned or emailed by the photocopier.

Please note that digital photocopiers differ from standard digital scanners in that digital photocopiers are usually known as a MFP (multi function product / peripheral / printer) or else as a MFD (multi function device) and are able to function as stand alone without having to be hooked up to a computer. [The main difference is that a digital scanner requires an explicit PC connection to function].

Most offices and home users are unaware of the potential risks involved with digital photocopiers. Security surveys regarding photocopiers by a University found that more than 60 percent of users were unaware that copiers store images of all documents on a hard drive which could be accessed later by technicians or outsiders.

Manufactures of the digital photocopiers do caution consumers about the default settings that result in all images being saved to the internal hard drive for later review. However, these warnings have mainly fallen on deaf ears with offices not treating the data with the proper security protocols. The digital photocopiers do also have encryption packages to protect the data but few users know to, or can be bothered to, engage the system so that the images are protected by a password. Some machines do have a product that will automatically erase images from the hard drive but these come as costly extras.

Therefore the average business or home user remains oblivious to the dangers posed by these digital copiers. As digital copiers are often used in offices to copy items such as passports, credit cards, IC cards, driving licences, utility bills etc; this data on a hard drive can be a goldmine for identity thieves and fraudsters. Investigations organised by a leading university in New York found that it’s easy to buy an old digital copier loaded with images of data such as social security numbers, driving licences, bank records and income tax forms. Two digital copiers were found to have been used in government offices including a Police Department.

The team simply pulled out the hard drives from the digital copiers and used free forensic software tools on the Internet so that tens of thousands of documents were recovered within one day. A leading expert on digital security commented that any company needs to conduct a review of all IT equipment storing data as part of the business and take steps to ensure the data is encrypted or else destroyed via standard forensic IT steps to ensure security.

Do you need to know more about our services and how Regents can assist you with preventing information loss and securing your computer network? Simply go to our Computer Forensics page for our phone numbers or else send an email to with your contact details and we will respond at once.

Major corruption payments to Singapore Ikea manager


A Singaporean businessman who paid an incredible SGD $2.4 million to Singapore Ikea’s food services manager over six years has pleaded guilty to 12 counts of corruption involving $761,020. Andrew Tee Fook Boon, owner of business AT35 Services, gave monthly bribes to Mr Chris Leng Kah Poh, then Ikano’s food services manager [Ikano is the local franchisee of Inter Ikea Systems B.V. which operates Ikea in Singapore.

The purpose of the payments was to influence Mr Chris Leng to favour him in placing orders for food products with AT35 and later Food Royale Trading.

Andrew Tee had been operating a scrap metal and waste material disposal business in 2002 when he accepted a business proposition to supply food – mostly raw marinated chicken wings – to Ikea. Yes, those chicken wings consumed by the plateful at Ikea Tampines and Alexandria with plenty of chilli sauce.

Between January 2003 and July 2009,  Tee and his alleged accomplice  Lim Kim Seng had on over 80 separate occasions, given Mr Leng sums of money derived from the profits made by AT and/or Food Royale from the business dealings with Ikea. Following the discovery of the fraud, Mr Tee paid $1 million compensation to Ikano. He could have been fined up to $100,000 and/or jailed for up to five years on each charge.

The fraud case is believed to be one of the biggest amounts involved in a private corruption case in recent years. The corrupt relationship existed from 2003 through to 2009 before being discovered.

Some commentators have questioned how the corrupt relationship was allowed to flourish and continue for such a long period and such large sums were paid to the Ikea manager without being detected.

Possible red flags that could have arisen and, had they been noted by Ikea management at the time, may have led to the corrupt relationship being exposed sooner include:

The Big Spender
The recipient of large corrupt cash payments resort to buying luxury items or else taking expensive holidays [though some chose to pay down debt and keep a low profile]

The Gift Taker
The manager who is willing to accept inappropriate or questionable gifts from suppliers is likely to succumb to corrupt approaches

The Rule Breaker
The recipient of corrupt payments will often take it upon himself to make decisions relating to the contract and payments and seek to exert total control. The recipient will merrily bend or break rules to suit himself or else have subordinates turn a blind eye. Some may involve themselves in areas that are not part of their responsibility and interfere in an attempt to control the contract.

The `Odd Couple’
Corrupt payers and recipients often appear to have friendly relations and meet up socially, though they don’t seem to make a normal fit. The lure of cash and profits outweighs the social awkwardness.

The Explainer
The corrupt receiver will frequently take steps to cover up any failings of the payer’s products or services; the receiver will explain away the poor quality, later delivery or excessive prices as necessary because the payer is `specially qualified’.

The Needy One
The corrupt receiver may have financial pressures resulting from gambling, substance abuse, debt problems or else family pressures. Observing these pressures may help pre-empt them and take away the need for corrupt payments.

Do you need to know more about our services and how Regents can assist you with preventing fraud and money laundering? Simply go to our Fraud Investigation page for further details and us send an email to with your contact details and we will respond at once.

Fake iPhones for sale

Mobile phone manufacturers have struggled for years to combat the problems of counterfeit batteries and phone accessories being sold in city markets and dubious phone stores.  Asia and the Middle East have been a battleground as phone manufacturers sought to stop fake batteries, ear-phones, cases etc being sold with impunity.

However, now the problems have gotten far worse; whole fake phones are being made with substandard operating software. Earlier this year, an associate returned from China with a cheap phone which he claimed was a bargain. After a few weeks the phone was malfunctioning and on closer inspection the label indicated it was a `Blueberry’ phone, not the Blackberry he thought it was.

Now whole phones are being copied illegally and sold as the genuine product. As per usual, the epicentre of this fake trade has been in China. The confluence of lax enforcement of IP [Intellectual Property] rights, a hungry demand from consumers for the latest products at a very low price and the technological ability to make these products has meant that it is now possible to buy an entire fake iPhone or Blackberry in China.

Recent news reports indicated that online sites in China were listing the fake iPhone 5 for as low as 200 Yuan or about US$33. A stunning offer considering Apple has yet to officially launch the genuine version of the phone.  Some of the phones on offer use names like “HiPhone 5” or “iiPhone 5” in a thinly veiled attempt to avoid prosecution for trademark violations. However, images of the devices show the Apple logo and they have the shape and finish to look just like an iPhone.

After finding success in selling these phones in Asia and the Middle East,  these counterfeit products have begun to show up for sale in the US and Europe. Some anti-counterfeiting experts estimate that up to 10 percent of technology products sold worldwide, or roughly $100 billion worth of technology product transactions each year, are for counterfeit or fake products.

In the US & Europe, these products are often sold on the web by small to medium sized traders via online marketplaces, like eBay or Craigslist. This is known as the `secondary market’ where manufacturers and large scale distributors can offload mobile phones which may not be popular or out of date at a cheaper price without affecting their main markets. But this sales tactic can be exploited by those selling counterfeit phones as consumers are duped into believing that they are legitimate products.

How to spot whether that is a fake iPhone or Blackberry
If you are searching on the web for a new phone or else travelling and spy what seems to be a great deal, here are some tips to avoid becoming a victim of these fake vendors:

Is the price too good to be true?
As mentioned above, genuine Resellers offer bargains on the phone models that didn’t sell very well or else are out of date. A genuine reseller will be unable to offer significant discounts on new devices that are in high demand or have just been released.

A suggestion is to check prices online from a variety of sources to get an idea what the general going rate is. If you see a price that’s too low, then that’s a red flag that it’s likely a fake.

Unit numbers for sale
Does the reseller claim to have an unusually high number of units of the same device to sell? Manufacturers like Apple and Samsung are adept at controlling their sales channels. This means that retailers are unlikely to have large excess inventory to offer to resellers. Therefore it’s unlikely that a reseller on eBay or Craigslist would be in a position to offer more than a few of the latest phones on the market.

Does the device look real?
This might be tricky for online shoppers looking for the iPhone 4S, since it looks just like the iPhone 4. But when you look at the pictures and the product descriptions, you should know which features are supposed to be available and which are not. And if the advertisement lists features that aren’t on the official spec sheet for the device, it’s probably not legitimate.

Does the seller offer a viable return policy?
If not, then be very worried. Do some research to check what has been the experience of other buyers from the vendor and weigh up whether they are legitimate.

Does it have a warranty?
In addition to the manufacturers 12 month warranty, many authorized resellers also offer their own versions of extended warranties. A reseller that doesn’t offer such warranties may be selling fakes.

Should you be in a store and in the position to handle the iPhone, try out the following:

Test the touch screen
Genuine iPhone touch screens react only to objects that conduct electricity (i.e. your fingers). Authentic iPhones screens will not work with plastic or metal styluses. A good test to try early on

SIM Card slot
Any version of the iPhone has only one SIM card slot. If there’s more than one slot, then that’s all you need to know.

The iPhone is sealed so that batteries can only be changed by opening up the whole phone, preferably by your local Apple store. If the phone has the ability to change the battery or else the box comes with a spare battery, then keep on walking

If the iPhone comes in any other colour except black or white then it’s a fake.

Start Up mode
When you press the “on” button, a genuine iPhone will display a black background with a silver border and four rows of icons. Many fakes will have more icons on display or a different coloured background. If you have a friend who’s familiar with the model, ask them to handle the phone and see how it feels

Better safe than sorry, iPhones are a big purchase item and you need to be sure you’re getting the genuine product

Do you need to know more about our services and how Regents can assist you with Intellectual Property issues? Simply go to our Intellectual Property page or else send an email to with your contact details and we will respond at once.

Theft of military data drive exposes security flaws


Top secret defence documents belonging to the commander of Australian operations in the Middle East stored on a USB drive went missing from the backpack of a military aide travelling on a commercial flight from Dubai to Pakistan.

It is believed the USB went missing after the flight arrived in Kuwait for a scheduled stop over. When the flight arrived in Islamabad it was disclosed by the commercial that a number of the checked in bags had been lost and it took several days for them to be all located.

The loss of the material was considered to be a major security incident by defence authorities and highly likely to be the product of a deliberate theft operation by undisclosed foreign agencies. The incident highlights the risks of transporting sensitive information stored on a USB drive without proper risk assessments or security protocols in place and being undertaken.

Australian Defence has declined to reveal what exactly what was on the drive but it appears that it did contain the emails of Major-General Cantwell and the aide, downloaded from the Defence Secret Computer Network. An intelligence source said the increasing use of powerful electronic storage devices to contain classified material has become a particular concern for governments worldwide.

Though your organisation may not have military secrets stored on devices or laptops, it is fair to state that they do contain information that would be of use to a competitor and the inadvertent leaking of information would harm your company. Some of the data may be commercially sensitive whilst others you are obligated to store securely such as names and addresses of clients, credit card numbers, financial information, medical information etc.

Prevention is far better than cure in this situation; in fact, once the data is loose on the web or being sold to other parties there is no real cure. Loss of client confidence and crippling costs to remedy the situation such as offering free credit check updates and cancelling accounts means that if this situation can be avoided, it should.

Therefore, it is recommended that a company or organisation should take at least the following steps in regards to information security for transported data:

  1. Conduct a risk review as to what type of company or organisation data is likely to be transported on a drive or laptop
  2. Draw up a security policy determining who should be authorised to transport sensitive data and what precautions must be taken
  3. Identify the individuals [salesmen, executives, managers] whom are most likely to be transporting the data – decide whether benefits outweigh risks of data loss
  4. Ensure that these individuals have been full briefed as to company security policies including complex password protection on all devices
  5. Prevent unauthorised personnel from being able to copy or duplicate sensitive data onto drives via IT protocols
  6. Consider having all  data stored on external drives being encrypted using standard software such as True Crypt
  7. Consider having all laptops and smart phones link to servers via Citrix or VPN so that minimal data is stored on the device
  8. Create an emergency system to track any stolen or missing devices with a regular asset review to ensure all data is being maintained
  9. Implement a data clean up system so that all drives are sterilised when are no longer needed

Data loss can occur due to bad luck through to being the victim of a targeted operation by a third party. At best there is severe embarrassment but worst case scenario can lead to loss of clients and hefty fines from regulators. Creating an atmosphere of data protection among the organisation can go a long way to preventing such losses.

Do you need to know more about our services and how Regents can assist you with preventing information loss? Simply go to our Cyber Threats page for our phone numbers or else send an email to with your contact details and we will respond at once.


‘Flash robs’ create new challenge to retailers

Just as Twitter, face book and other social networking sites have allowed dissidents to plot the overthrow of dictators in the Middle East, groups of criminals are utilising these tools to plan coordinated thefts from stores in the USA.

`Flash mobs’ was the term given to groups of people who communicated via the internet to create harmless if strange activities such as all standing on one leg in unison outside a subway station. The mob would then disperse peacefully and there was an element of intrigue and fun to the event.

But `Flash robs’ are far from fun and have a sinister criminal intent. Flash robs are reported to be swarms of teenagers and young adults who plot via Twitter, phone texts and facebook to descend on stores together and steal any valuable  merchandise they can get their hands on.  They then disperse before the Police or security can apprehend them.

The use of new media and communications devices to organise robbing sprees was underlined during the recent riots in England when criminals were using Blackberries and FaceBook to organise mobs to break in and loot shops.

Though information is scant as to the identities of the flash rob members, it is believed that these groups maintain contact via social networking and do meet on occasions to plan upcoming robberies. They are wary of sharing personal information to avoid undercover police or informers and may be members of criminal gangs. According to media reports, such “flash rob” incidents have occurred this year in Cleveland, Chicago, Las Vegas, Boston, Philadelphia and St. Paul as well as in Canada.
The National Retail Federation monitors such activity and said those most at threat were department stores and big-box chains, as well as grocery and drugstore operators. Those that have experienced a flash rob, sales assistants and other shoppers, have been intimidated by the antics of the mob as they seek to disorientate people as they grab merchandise before fleeing. The National Retail Federation has published a white paper on the problem and issued the following advice for retailers:

  • As with other crimes, retailers, mall security and law enforcement agencies should continue to share intelligence about anticipated incidents.
  • Sales assistants should report to store management or Loss Prevention whenever they see unusually large gatherings of people inside or directly outside the stores.
  • If safe to do so, use customer service techniques to discourage crime activity.
  • Attempt to discourage the thefts by re-positioning associates near key areas of the store and high-value merchandise.
  • Instruct employees and customers to retreat into a secure part of the store.
  • Any CCTV video of the event can assist in the documentation process and should be readily available for law enforcement officials (following company protocols for release).

Monitoring of the internet
It is recommended that all retailers which may be at threat should create Business Intelligence program to monitor social networks and websites for indications of a planned event at their outlets. The program should include tracking the brand names and locations of the outlets with a daily report to update management as to any issues.

The program should regularly be reviewed for any changing trends as well as monitoring national media for reports on flash rob incidents. Use of free services such as Google or Yahoo alerts is a start but other sources should be used including Factiva and other contacts recommended by the National Retail Federation.

Information sharing with local law enforcement agencies is an imperative as they may already have intelligence on these mobs as well as able to deploy officers to apprehend the mob and arrest them for organised theft and larceny.